Reference

Privacy Policy for Your aktoto Account

Your account data, wallet records for DANA, OVO, GoPay and QRIS, and session choices are handled under this Privacy Policy before you open an account with aktoto.

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aktoto Privacy Policy for Your aktoto Account
CONTACT PATHS

Three Ways to Reach Privacy Support

Fast privacy help starts with the channel you already use for your account. If you need a copy of your data, want a correction, or think a login was not yours, contact us before opening another account. Our team may ask for your username, last wallet rail used, and a recent support ticket code so we can match your request without exposing private details in chat.

Team online

Live chat privacy help

Use live chat from 09:00 to 23:00 WIB and ask for privacy support. We can confirm the request category, explain which account data is involved, and move sensitive follow-up to a safer channel.

Email record requests

Send privacy requests to [email protected] from the email linked to your account. Include your username, the data you want checked, and whether the issue relates to DANA, OVO, GoPay or QRIS.

Account security route

Open Account > Security > Active Sessions to check recent devices before contacting us. If a device looks unfamiliar, share the time shown there so we can review access logs faster.

ACCOUNT CARE

Six Controls Behind Our Privacy Work

Practical privacy controls make the account flow easier to understand before you join. We separate wallet records from support chat where possible, limit staff access by task, and ask for extra checks…

Data use boundaries

We use account data to run your login, wallet, support and security checks. Privacy Policy handling is tied to account operation, not to selling your personal details to unrelated third parties.

Cookie choice record

Cookies help remember your session, language, and basic device signals. You can adjust browser cookie settings, but blocking every cookie may require fresh login steps and can affect security checks.

Payment trace handling

DANA, OVO, GoPay and QRIS records are kept with wallet activity so deposits and withdrawals can be matched to your account. Support sees only the detail needed to solve your request.

Session and device checks

We record login time, device type and IP signal to help identify unusual access. You can view recent sessions in Account > Security > Active Sessions and ask us to check anything unfamiliar.

Retention choices

Some records must stay for account history, dispute handling and legal requests. When retention is no longer needed, we aim to remove, anonymise or restrict access based on the record type.

Correction requests

If your name, email or contact number is wrong, contact privacy support before using the wallet again. We may request a verification step to protect the account from unwanted changes.

Privacy Policy Questions Before You Join

Your privacy questions should be answered before you open an account, not after a problem appears. These answers explain what we collect, how wallet data is handled, how to request access or correction, and what happens when cookies or device checks affect your session. For anything account-specific, contact us through the support paths above.

It covers the data you provide during account creation, login, wallet use and support contact. This may include your username, contact details, device signal, session history, payment reference and security request records.

We keep wallet transaction records needed to match deposits, withdrawals and account history. We do not need your app password for DANA, OVO, GoPay or QRIS, and support should never ask for it.

Email [email protected] from the email linked to your account. Include your username, the data range you want, and any support ticket code so we can verify the request safely.

Yes, you can ask us to correct account details that are wrong or outdated. We may ask for a login check or wallet reference first, especially if the change affects withdrawals or account recovery.

Device and session records help us protect your account from unusual access. You can check recent logins in Account > Security > Active Sessions, then contact us if any time or device looks unfamiliar.

Blocking cookies may sign you out more often, reset language choices, or trigger extra security checks. You can still contact support, but some account flows may need fresh verification before we act.

Use live chat from 09:00 to 23:00 WIB for quick triage, or email [email protected] for data access, correction or deletion requests. Account-specific changes require verification before we proceed.

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